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General Information

Job ID
ATR57545
Posting Job Title
Field Service Engineer
Locations
North Richmond
Employment Type
Full Time
Date Posted
13-May-2026
Relocation Support
No

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.


Be Part of Our Team


We're looking for practically minded, quick learners who thrive in a fast-paced environment to join our team.

 

Drive all aspects of the customer account from the ground up, taking the lead on all operational related activities to ensure WestRock exceeds achievement against KPIs leading to sustainable and profitable growth

 

ACCOUNTABILITIES

  • Improve Customer Service experience through facilitating value-added engineering services
  • Coordinate Operational Performance Excellence (OPE) re safety, maintenance, environmental machine efficiency
  • Provide coaching and support to customer personnel
  • Develop and execute short- and long-term plans for customer accounts / OPE
  • Monitor accuracy of reporting and data base information
  • Contribute to strategy development and provide advice to the business on engineering / maintenance issues
  • Identify and address engineering training and coaching needs within customer operations
  • Handle customer problems through to resolution
  • Review monthly (weekly if required) efficiency numbers and top three downtimes with resulting action plans / RCAs for these downtimes

 

EXPERIENCE:

  • Engineering degree and / or electrical / mechanical trade qualification / Mechatronics 
  • Sound mechanical aptitude
  • Strong project management experience 
  • Strong customer service skills and attention to detail


Apply Now
Become a part of a team that values your skills and supports your growth.
   
𝘞𝘦 𝘢𝘳𝘦 𝘤𝘰𝘮𝘮𝘪𝘵𝘵𝘦𝘥 𝘵𝘰 𝘴𝘩𝘢𝘱𝘪𝘯𝘨 𝘢 𝘴𝘶𝘴𝘵𝘢𝘪𝘯𝘢𝘣𝘭𝘦 𝘧𝘶𝘵𝘶𝘳𝘦 𝘧𝘰𝘳 𝘨𝘦𝘯𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘵𝘰 𝘤𝘰𝘮𝘦, 𝘊𝘳𝘦𝘢𝘵𝘪𝘯𝘨 𝘵𝘩𝘦 𝘧𝘶𝘵𝘶𝘳𝘦 𝘵𝘰𝘨𝘦𝘵𝘩𝘦𝘳.
- Smurfit Westrock

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.